CHARLOTTE, N.C. (January 24, 2019) – AAA Carolinas Auto Buying Service has been awarded a 2019 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
“We are very honored to be recognized among the top 10 percent for our Auto Buying service,” said Greg Pence, AAA Carolinas Auto Buying Manager. “Auto Buying is a lesser known service that AAA Carolinas offers but it grows every year and this award shows just how much the market around us values it. We have a wonderful team that provides customers the best deals on new and used vehicles in a personalized and hassle-free environment.”
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2018 calendar year.
With 168 Lifetime Reviews to date, AAA Carolinas Auto Buying has earned a 5.0 out of 5.0 review with 100% of customers saying they recommend the service.
“We’d like to congratulate AAA Auto Buying Service and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that AAA Auto Buying Service stands out amongst its peers in the U.S.”
AAA Auto Buying Service has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting AAA Auto Buying Service’s dealer page will find a “2019 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a high quality dealership.
DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month. “Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” added Oldershaw. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”
AAA Auto Buying Service is a concierge car buying experience that serves AAA Members and non-members in North Carolina and South Carolina, offering the ease of car buying without the stress of a dealership and delivery to any location in the Carolinas.
To learn more about AAA Auto Buying, click here.