MEMBERS: WE ARE CURRENTLY EXPERIENCING TECHNICAL ISSUES WITH OUR PHONE SYSTEM FOR EMERGENCY ROADSIDE ASSISTANCE CALLS. IF YOU ARE UNABLE TO GET THROUGH OR CANNOT HEAR THE AGENT, PLEASE USE THE AAA MOBILE APP TO REQUEST ROADSIDE ASSISTANCE.

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EMERGENCY

BE PREPARED: RESOURCES AND UPDATES

Hurricane Safety

During a storm, large or small, AAA Carolinas is always standing by to help our members.

If your property has been damaged and you’re insured with AAA Insurance, you can start your claim process online or
by calling 800-228-9224.

File a Claim Online

HURRICANE ASSISTANCE
FEMA
Federal Emergency Management Resources

American Red Cross
Disaster Relief
& Recovery

Road Conditions
For members using our routing tool on AAA.com to help navigate road closures, keep in mind that it is updated
regularly but not always updated immediately. To avoid being routed to closed roads please check www.ncdot.gov and www.scdot.org websites
for road conditions and closures first. The DOT websites are the best source for up to the minute road closures.
Or visit your local AAA office to get help with routing.

Don’t return to your local area until officials say it is safe to do so. Keep in mind that roads and bridges may
be damaged. To verify road conditions call:

Let people know you’re safe. Register with the American Red Cross Safe and Well system so family
and friends can find you.

Shelters
If you’re looking for rental housings or apartments because you can’t return home after a disaster, check FEMA Interim Housing Resources.

In North Carolina, call 211, visit the NC Department
of Public Safety
website for a list of shelters or download the ReadyNC mobile app.

In South Carolina, visit the SC Emergency Management Division website
for a list of shelters or download the SC Emergency Manager app to find your zone based on GPS
or by entering a physical address. Get the free app in the Apple Store or on Google Play.

Filing Claims
If upon returning home you notice that your property has been damaged and you’re insured with AAA, you
can find claims filing information here.