Last December, our 19-year-old daughter was driving home from NC State through a snow storm,
when her car broke down.
Last December, our 19-year-old daughter was driving home from NC State through a snow storm,
when her car broke down.
She was scared. It was the first time she had traveled alone through ice or snow.
We called AAA immediately... thankfully they got someone to her in less than an hour.
She was scared. It was the first time she had traveled alone through ice or snow.
We called AAA immediately... thankfully they got someone to her in less than an hour.
The tow truck driver had already alerted the closest AAA Car Care center to let them know she was on her way.
I left from our home about two hours away to meet her there.
The tow truck driver had already alerted the closest AAA Car Care center to let them know she was on her way.
I left from our home about two hours away to meet her there.
Tom met my daughter upon her arrival.
Seeing she was visibly upset, he got her settled in their lounge and
then called to let me know she had arrived safely.
Tom met my daughter upon her arrival.
Seeing she was visibly upset, he got her settled in their lounge and
then called to let me know she had arrived safely.
Tom kept me updated throughout the day about her car, and also how my daughter was doing.
It turned out that her car would need the drive belt replaced, which meant the car would have to stay.
I may have been skeptical of a mechanic's diagnosis anywhere else, but
AAA has mobile technology that showed visuals of what they found, which helped
make complicated repairs easy to understand.
We received a fair estimate and Tom made sure we knew all of our options.
AAA Digital Vehicle Insight
AAA Car Care puts you in the driver's seat with AAA DVI. Get complete
transparency about the condition of your vehicle, from what needs attention now to what may need
attention in the future.
AAA DVI gives you full access to digital photos, videos and technical notes on your
vehicle and real-time status updates via text.
Tom kept me updated throughout the day about her car, and also how my daughter was doing.
It turned out that her car would need the drive belt replaced, which meant the car would have to stay.
I may have been skeptical of a mechanic's diagnosis anywhere else, but
AAA has mobile technology that showed visuals of what they found, which helped
make complicated repairs easy to understand.
We received a fair estimate and Tom made sure we knew all of our options.
The Car Care center closed at 6 p.m. I was on target to get there by 5:30 p.m. but there was heavy traffic
due to the storm. It was then that Tom really won my heart over when he said he'd wait with my daughter
until I arrived.
"I've got a daughter too,"
he said.
The Car Care center closed at 6 p.m. I was on target to get there by 5:30 p.m. but there was heavy traffic
due to the storm. It was then that Tom really won my heart over when he said he'd wait with my daughter
until I arrived.
"I've got a daughter too,"
he said.
I can't tell you how much it meant to me to know that our daughter was in a safe place and
someone was keeping an eye out for her.
I arrived just before 6 p.m. Tom and his crew met me at the door, and then helped us move all my
daughter's dorm room belongings from her car into mine -- they even managed to get her to laugh a little!
I can't tell you how much it meant to me to know that our daughter was in a safe place and
someone was keeping an eye out for her.
I arrived just before 6 p.m. Tom and his crew met me at the door, and then helped us move all my
daughter's dorm room belongings from her car into mine -- they even managed to get her to laugh a little!
We returned home that same evening, but
Tom kept me apprised over the next couple of days of the progress
and any changes in cost.
We drove back to the Car Care location that weekend to pick up her car.
We returned home that same evening, but
Tom kept me apprised over the next couple of days of the progress
and any changes in cost.
We drove back to the Car Care location that weekend to pick up her car.
I can't thank Tom and his team enough
for not only taking care of our daughter's car, but
for all the support and care they gave us
through this experience.
Elaine J., Asheville, NC
I can't thank Tom and his team enough
for not only taking care of our daughter's car, but
for all the support and care they gave us
through this experience.
Elaine J., Asheville, NC
AAA is trusted by 2.1 millions Carolinians to get them back on the road.
