AAA Membership | FAQS

Call 800-AAA-HELP (222-4357) or request service online at AAA.com/Help. You can also download the AAA app and use it to request roadside assistance.

• Towing Service
• Tire Service
• Fuel Delivery Service
• Battery Service
• Lockout & Key Service
• Extrication/Winching Service
• Trip Interruption Reimbursement
• Auto/Stereo Theft Protection
• Legal Defense Reimbursement

Plus, every membership includes: free maps, travel guides, exclusive savings on car repair and auto insurance, thousands of dining, retail and entertainment discounts, and the largest travel agency in the Carolinas are all available to you online, on the phone and in-person. Actual benefits vary by membership service level. To see a comprehensive list of benefits and regulations, please see our Comprehensive Membership Guide.

A Primary Member is the initial holder of the membership in the household who makes the decisions regarding the membership, such as adding associates or cancelling the membership.

Associates may be a spouse or any dependent children age 25 and under, living with and supported by the immediate family. Children who reach age 26, leave the household, or become self-supporting are no longer eligible for associate status and require their own individual Primary Membership.

For Basic, Plus, and Premier Members, AAA will provide service to the following: Four-wheeled motor driven vehicles of the passenger type regardless of license plate designation, if those services can be safely delivered. Dual-wheel campers/motor homes and RVs will be provided all services except towing, extrication/winching, and tire service, which will be offered only to Plus/RV or Premier/RV Members.

Rented passenger vehicles are eligible for service. Unloaded commercial vehicles are eligible for service, excluding taxi cabs, transport/shuttle services and limousines. Dual-wheel unloaded pickup trucks and panel vans (up to ten passengers) must have Plus/RV or Premier/RV coverage to be eligible for towing and are provided all services except changing inner tire.

Box trucks are provided all services except towing, winching, and tire service. For Plus/RV and Premier/RV Members only, the Club extends all service to:
Motor homes, travel trailers with sleeping accommodations for the purpose of camping only, pickup trucks with bed-mounted campers, motorcycles, dual-wheel unloaded pickup trucks, panel vans, and 5th wheel travel trailers. Some larger trucks and some multi-passenger vehicles may not be covered by AAA Carolinas if determined unsafe by the AAA Road Service Provider based on Department of Transportation guidelines.

You can get a complete list of services in the AAA Membership Guide.

AAA Membership covers the Member, not the vehicle. Service will be provided to the person named on a valid membership card if he or she is driving or riding in an eligible vehicle at the time of breakdown. Prior to rendering service, AAA may request identification, such as a driver license, in addition to the AAA Membership card.

Only members may use the membership card and service is not provided to non-members using the member’s vehicle, whether or not they reside in the member’s household. Spouse and children may be added as “Associate” Members which include all services provided to the Primary Member.

We do not make future appointments for towing services since they are for emergency road service events where your car is unexpectedly disabled. Towing for routine maintenance or repairs is not a covered service and is considered a convenience service which would be billed at a commercial rate if arranged by AAA Carolinas.

At this time we do not have any installment payment plans. We accept cash, checks, or credit card payments for membership renewal.

If your keys are locked inside the vehicle, service will be sent to gain entrance. If your keys are lost, broken, or the service provider cannot gain entrance to your vehicle, locksmith service up to $50.00 will be provided.

For the protection of the member’s vehicle, AAA may request ownership verification of the vehicle and/or seek identification of the person driving the vehicle. Registered owners must be present for this service. Plus, Plus/ RV, Premier and Premier/RV provides up to $100 for locksmith service to make your vehicle operable.

Yes. An emergency supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific brands or octane ratings cannot be promised.

The charge for the fuel will be the current pump price and is payable to the AAA Contracted Road Service Provider upon delivery. If you need it, you can be towed under the normal towing provisions.

With Plus, Plus/RV, Premier, and Premier/RV, we’ll provide a sufficient amount of fuel to enable you to reach the nearest service station at no additional cost.

Yes! Transferring your membership from another club to AAA Carolinas is fast and easy. You can complete that request online here or by calling 1-866-593-8626.

Absolutely. Having a AAA membership gives you and those you care about access to more than just our extensive network of road service professionals. This protection covers your friends and loved ones whether they are in their own vehicle, a rental or with a friend.

Plus, every membership includes: free maps, travel guides, exclusive savings on car repair and auto insurance, and the largest travel agency in the Carolinas are all available to you online, on the phone and in-person.

Give a Gift Membership Online or call one of our membership advisors at 1-866-593-8626.

Yes, we still offer the Plus/RV membership. This is not offered online as we prefer our members call so we can ensure you are renewing at the service level that best suits your needs based on driving habits and the types of vehicles you own.

We are here to get you and your vehicle to a safe location. Regardless of how long a vehicle sits at a repair shop/home, towing a vehicle away from the same location is not covered because the vehicle has already been towed to a safe location.

Expiration dates are determined by when payment is made and the status of the membership account is at the time of payment.

We have specific criteria we use to offer new member discounts, however there are many discounts for membership available to existing members.

For example, as of April 2, 2019, AAA Members that enroll in Auto Renew and have their credit card billed automatically each year receive a discount of $5 per membership year. If a member cancels Auto Renew, they will no longer receive the discount.

The waiting period was put in place to help reduce misuse of the extended benefits that Plus members receive.

In an effort to provide a safe environment for our members and providers, large trucks and some multi-passenger vehicles, including but not limited to: F-350s, F-450s, motorcycles, dual-wheel trucks, Hummers and vehicles extending past the rollback bed, must have Plus/RV or Premier/RV coverage or they will not be covered by AAA Carolinas.

In combination with the total weight and type of the tow vehicle, these restrictions are required as different equipment is needed to provide service. This restriction is based on: the weight of the vehicle being towed, weight distribution of the vehicle being towed and weight loads on the axle of the tow vehicle, and safety based on Department of Transportation guidelines.

Note: The final decision to provide service to a vehicle safely is left to the discretion of the AAA Contracted Road Service Provider.

AAA Roadside Service is for emergency use when a vehicle unexpectedly becomes disabled and should not be used for maintenance. Therefore we require that your vehicle have valid tags and registration.

AAA will make an exception for vehicles with tags not expired more than 30 days and/or vehicles without tags or displaying an invalid tag if a police report is present.

AAA membership covers the members listed on the membership and not the vehicle. Therefore we require a valid photo ID for the member at the time of service. It also helps to ensure that member benefits are being used appropriately. This safeguards our members from someone else using their membership without their knowledge.

AAA Members have added peace of mind when on trips of 100 driving miles or more from home. If you are driving or riding in a AAA-qualifying vehicle which becomes inoperable as a result of a traffic accident or if your vehicle is stolen, (or mechanical breakdown, Premier Members only) and causes your trip to be delayed at least 24 hours, you may receive a reimbursement covering unexpected out-of-pocket expenses incurred during the first 72 hours (96 hours for Premier Members) immediately following the incident.

These expenses include:

• Car rental (excluding gas, insurance, and drop or one way fees)
• Meals and lodging in the vicinity of the incident (within a 25 mile radius)

OR

• Commercial transportation from the location of the incident to your destination or current residence
• Reimbursement coverage varies by membership service level and includes:
• Basic: Up to $250
• Plus and Plus/RV: Up to $500
• Premier and Premier/RV: Up to 1500

**The trip interruption benefit can be used once per membership, per membership year. An accident report must be filled with the local police department and submitted to the club along with all other required documentation within 60 days of the incident. For more information on reimbursement guidelines, documents and to file a claim, contact the Member Relations department at 877-282-3682.

We are here to get you and your vehicle to a safe location when your vehicle unexpectedly becomes disabled. Once your vehicle has been towed to a safe location, the situation is no longer considered an emergency and towing the vehicle to another location becomes the member’s expense.