CORONAVIRUS (COVID-19) UPDATES

We've built a legacy of keeping members safe and secure. As the situation with COVID-19 continues to escalate, our hearts go out to all those affected both directly and indirectly. We are taking all necessary precautions to ensure the health and safety of our members and employees. Emergency Roadside Assistance will be available to our members and drivers will be taking additional precautions to limit contact. The AAA team is here to help.

STORE UPDATES: EFFECTIVE AT 6 P.M., WEDNESDAY MARCH 18

Keeping in line with health and government officials’ recommendations, AAA Carolinas will limit public access to Travel and Insurance offices in North and South Carolina. Travel and Insurance agents will be available by phone or online. Car Care centers are open for service, but our waiting areas will be limited to AAA employees only.

Emergency Roadside Assistance

Service is available and we've taken precautions to increase the safety of our members and technicians.

Phone: 800-AAA-HELP
Online: AAA.com or AAA Mobile App

Service technicians have eliminated handshakes and physical ID validation.
Technicians have been advised to sanitize the cab of the trucks and equipment.
All technicians will be using disposable gloves when interacting with members and servicing their vehicles.
For your protection and the protection of our service providers, we may ask if you are currently sick to let us know when you request services.
We are temporarily suspending members riding in our tow trucks and service vehicles.*

*To best prevent the spread of COVID-19, and to support the health of our employees and service providers, we are temporarily suspending members riding in our tow trucks and service vehicles. Our teams will work to ensure members have options to reach their destination safely. We appreciate your understanding as we work to keep our employees, service providers and members safe during this time.

AAA Car Care

We've modified the Car Care experience to reduce face-to-face interactions.

Phone: 833-668-1460
Online: Reserve Appointment

Appointments are recommended and can be scheduled at AAA.com/CarCare or by calling 833-668-1460.
Customers will be met by a team member in the parking lot.
The interior of the locations are limited to AAA employees. No waiting inside is allowed.
Please have your ride meet you or we will coordinate a ride share option for you after your vehicle is checked in.
While your car is with us, we will use steering wheel covers, seat covers, and floor mats on every car.
Our technicians and service representatives are trained to sanitize their hands after use or when taking possession of keys to all vehicles.

AAA Insurance

Agents are available to assist members with any and all needs by phone or online via the channels listed below.

Phone: 800-349-0425
Online: AAA Insurance

Insurance Agents are available and will continue to assist members with any and all needs by phone or online via the channels listed below.

Get an online insurance quote
Call 800-349-0425 to speak to an agent (available M-F 8:30am-8pm).
Manage your account online.
Get more information about how to file a claim, get a quote, make a payment or find an agent.

FINS Car Wash, Created by AAA

All FINS locations are open with a modified experience.

Online: Finswash.com

We do not currently have employees at our pay stations.
We are disinfecting all customer facing surfaces, including pay stations, vacuums, mat machine, doors, bathrooms and trash cans.
We have removed all free, communal towel and bottle carts.
Gift cards are currently not available for purchase.
The purchase of new Fins Wash Club memberships has temporarily been suspended to reduce direct person-to-person contact.

AAA Auto Buying

Access to AAA Car Buying's office at AAA Headquarters will be limited to AAA Employees only, but you can view inventory and get quotes online or by phone.

Phone: 866-710-6226
Online: AAA Auto Buying

Auto Buying specialists are available and will continue to assist members.

View AAA Selected Inventory.
Start an online vehicle quote.
Get a Vehicle Extended Warranty quote online or call 866-411-3076.

Traffic Safety

Phone: 877-282-3682
Online: Driving School Classes

As the coronavirus (COVID-19) continues to impact our communities, we’ve made the decision to postpone some of our upcoming driving school classes. Please check back for additional information or call 877-282-3682 to speak to driving school representative.

AAA Travel

AAA Travel Branches in North and South Carolina are limited to AAA Employees only.

Phone: 800-444-8691
Online: AAA Travel

Travel Agents are available to assist members with any and all needs by phone or online via the channels listed below.

Call your local agent or Travel branch.
Email MarAprTravel@aaacarolinas.com if you're scheduled to travel in the next six weeks.
Get in touch with AAA Travel now with questions or concerns about travel plans.
See below for up to date information on travel:

Stay alert when traveling and heed all official advisories.
Consult a your travel advisor to understand and work through your travel options.
Utilize U.S. Government resources, including the Centers for Disease Control, U.S. State Department, and Smart Traveler Enrollment Program (STEP), to help develop plans and to stay informed while traveling.

Traveling from outside of the U.S.
On March 11, President Trump signed a Presidential Proclamation, which suspends the entry of most foreign nationals who have been in certain European countries at any point during the 14 days prior to their scheduled arrival to the U.S. This does not apply to legal permanent residents, (generally) immediate family members of U.S. citizens, and other individuals who are identified in the proclamation. In January and February, the Administration issued similar travel restrictions on individuals who had been in China and Iran. More information at the U.S. Department of Homeland Security’s website.

The State Department has issued a global Level 3 travel advisory, advising U.S. citizens to reconsider all travel abroad due to the global impact of COVID-19. AAA encourages travelers to make informed decisions about their travel plans. Our single highest priority remains the safety and security of our valued members and travelers.

Many cruise lines, tour operators and other travel companies including Disney™ and Universal are suspending, canceling or altering schedules due to the spread of COVID-19. AAA Travel is in close contact with our travel partners and will update travelers as we know more.

You likely have questions regarding your upcoming travel plans. Because we are experiencing extremely high call volume in Travel, we are providing the following email address – MarAprTravel@aaacarolinas.com – exclusively for customers scheduled to travel in the near future. Of course, you are always welcome to reach directly to your AAA travel agent. We appreciate your understanding that this situation is extremely fluid and continues to evolve quickly.

If you do decide to travel, please consider the following:

• Travel with all necessary travel documentation, including health insurance cards.
• At the top of your packing list, AAA recommends that travelers pack an alcohol-based hand sanitizer with at least 60% alcohol and disinfecting wipes.
• Pack any extra supplies you may need, including additional doses of medication, in the event your return trip is delayed.
• Know the nearest location of and contact information for the U.S. embassy or consulate.
• Enroll in the State Department’s Smart Traveler Enrollment Program (STEP), so you can be reached if the situation changes while abroad.

AAA Travel is closely monitoring the situation and is in regular contact with travel partners. Check this page for updates or call AAA Travel at 800-444-8691 with questions about scheduled or upcoming travel plans.

TRAVEL INSURANCE

Allianz considers COVID-19 a “known event” as of January 22, so coverage exclusions apply if your plan was purchased after that date. Customers who purchased their plan prior to January 22 may still have coverage for a trip booked to impacted areas. Allianz has extended its benefits and will now cover Emergency Medical and Emergency Medical Transportation if Coronavirus (COVID-19) is contracted during travel. ALL other benefits will remain subject to the exclusion for Epidemic. Visit AAA Travel Preparation for more information. IMPORTANT: Please read our Coronavirus Alert for updated information about travel insurance coverage and refund policy.

CRUISE TRAVEL

The U.S. Department of State is now recommending that U.S. citizens, particularly travelers with underlying health conditions, not travel by cruise ship. AAA recommends that travelers heed all official advisories.

CDC TRAVEL NOTICES

Several travel notices have been posted by CDC. Visit the CDC website to see current Travel Health Notices. NOTE: As the situation with COVID-19 continues to evolve, we strongly encourage you to follow recommendations set by the CDC and the advice of your local health department and state agencies.

Member Services

Access to member services, including enrollment, bill payment, and account management are limited to our online and phone options.

Phone: 800-477-4222
Online: AAA.com

Login online to renew your current membership, add associates, make a payment, request new cards, or purchase a gift membership.
Call 800-477-4222 to speak to our Member Relations team
Additional services available at AAA.com
Find AAA discounts.

On-the-go AAA services via the AAA Mobile App

Download the AAA Mobile App for iPhone or Android
Services available:
o Request emergency road service.
o Get an insurance quote.
o Find nearby discounts.
o Book travel, order maps, plan a road trip.
o Get a battery replacement quote.

GOODRX CARE

As Coronavirus (COVID-19) continues to spread, AAA Discounts & Rewards partner GoodRx has created GoodRx Care. Get a free virtual assessment based on CDC guidance to help you protect you and your family, and to know when to stay home or when to seek testing or medical attention. LEARN MORE

Quick Links

CDC COVID-19 Information U.S. State Department Travel Advisories

Smart Traveler Enrollment Program (STEP)

List of U.S. Embassies and Consulates

North Carolina DHHS Coronavirus Updates

South Carolina DHEC Coronavirus Updates